We ship in stock items within 1 day of processing your order in most cases. Custom orders take up to 10 weeks, although the time is often much shorter. We charge actual shipping costs, never a handling fee. We can use your UPS or Federal Express account to ship if you prefer. Most orders ship UPS ground. Large items may ship by common carrier. If you need expedited shipping, just let us know.
Unopened boxes of bags may be returned within seven days at customer's expense, as well as sealers and other equipment. There is a 15% restocking fee. FDA regulations prohibit the return of opened cases of bags. All of our sealers and equipment are covered by the manufacturers' warranties. We want you to be happy with your purchase. Call us if you have any problems and we will be glad to help you. We offer excellent technical support.